Stakeholder Communications Specialist

Florida Blue

Driven by core principles to enable healthy communities.

Our Mission:

To help people and communities achieve better health declares our purpose as a company and it serves as the standard against which we weigh our actions and our decisions.

Our Vision:

To be a leading innovator enabling healthy communities is both the inspirational and aspirational description of the future state of our company. It is our framework and guides every aspect of our business. By broadening our scope and continuing to evolve, we have more flexibility to make a greater impact on as many people as possible.

Our Values:

Our core values are timeless. They describe the core principles that distinguish our culture and serve as a compass for our actions and describe how we behave in the world.

https://www.floridablue.com


Position Details

Stakeholder Communications Specialist
Job
Full-time
4/24/2018
Central and Northeast Florida
Jacksonville, FL

Do you know health insurance inside and out? Do people tell you that you like to challenge the status quo? Are you passionate about words and using them for good?

Then we want you to join our team! Florida Blue is on a mission to care for each person and community in the state, with the goal of helping them achieve better health. And we’re looking for a rock star to be a communication specialist on our member communications team (with a focus on the individual under 65 and group markets).

We want to hear from you if you can:

  • Win every round of Trivial Pursuit with your knowledge of health insurance and health care 
  • Write and edit circles around your colleagues 
  • Make it look easy to manage large volumes of work and the tightest of deadlines 
  • Execute brilliant strategic communications plans that challenge the status quo 
  • Solve problems on the fly 
  • Use your wit, warmth and intellect to build relationships with business partners 
  • Embrace the notion of keeping the customer at the center of everything

The Details:

The communications specialist, under 65 and group, is responsible for:

  • Executing multifaceted, multi-audience communications plans and tactics that support business-critical initiatives 
  • Through member onboarding and engagement communications, helping to increase education and retention (especially for the ACA consumer) 
  • Writing agent communications, supporting education and alignment efforts to acquire and retain members. 
  • Anticipating and solving challenges with internal business partners to achieve cross-functional alignment 
  • Managing multiple projects with multiple deadlines and evolving business imperatives. 
  • Developing and producing of a wide array of communications materials, including newsletters, letters, digital content and collateral 
  • Writing and editing in a way that ensures communications are aligned to Florida Blue’s customer-centered tone and style: streamlined, easy to understand, engaging and on brand—focused on preserving the customer experience. 
  • Collaborating with communications colleagues to align messaging across audiences—including issues management and public relations efforts with high member impact. 
  • Measuring communication effectiveness and use feedback to improve future efforts.

Minimum Job Requirements:

  • Bachelor’s degree in communications, marketing communications, journalism or related field 4 or more years relevant communications experience in the health care industry 
  • Experience in supporting the development of strategic communication plans 
  • Experience in executing strategy and communications related to ACA individual consumer health insurance 
  • Experience serving as a communications consultant to business teams and senior leaders 
  • Experience with digital communications, email engagement, social media and other electronic/emerging technologies 
  • Awareness of Customer Experience (CX) principles and journeys 
  • Ability and willingness to perform strategic and tactical elements of the role 
  • Superior writing, editing and proofreading skills, attention to detail and a sophisticated design sensibility 
  • Professional presence, a positive and enthusiastic demeanor and the ability to build relationships in a highly matrixed environment 
  • Strong project management skills with the ability to execute programs with speed, accuracy and efficiency 
  • Ability to achieve results in a fast-paced, deadline-driven environment with competing priorities and limited resources 
  • Experience managing financial resources

Preferred Criteria:

  • Knowledge of health care delivery models 
  • Knowledge of employer group health insurance communications


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