Customer Communications Specialist

Ultimate Software

Ultimate Software is a cloud provider of human capital management (HCM) solutions. Ultimate’s award-winning UltiPro® delivers HR, payroll, talent, compensation, and time and labor management solutions that seamlessly connect people with the information and resources they need to work more effectively.

Founded in 1990, Ultimate’s team has grown to more than 4,200 people who are dedicated to improving the personal work experience for you and your employees through our technology and services.

https://www.ultimatesoftware.com


Position Details

Customer Communications Specialist
Job
Full-time
4/25/2018
South Florida
Fort Lauderdale, FL

Ultimate Software is seeking a Customer Communications Specialist that will serve as a valued resource to our customers—delivering important information about Ultimate’s products and services and other relevant subject areas of interest in helpful, easy-to-digest ways. The Customer Communications Specialist is tasked with the ownership of multiple communications projects and is responsible for writing, editing, proofreading, and coordinating content for customer delivery. This role requires working closely with team members and designated representatives from across Ultimate, as well as strong project management skills.

The Customer Communications Specialist is a very demanding position; so, those who apply should be adept at consistently meeting tight deadlines and providing quick turnaround when delivering content. In addition to strong writing and editing skills, the ideal candidate should also have the ability to handle shifting priorities while staying organized and expertly manage multiple projects at once.

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's “Best Places to Work in Technology” for 2018 and #3 on the “100 Best Companies to Work For” list in 2018. Ultimate is also ranked #1 on the Fortune’s “100 Best Workplaces for Millennials” for 2017 and #3 on its "Best Workplaces for Diversity” list for 2017.

Essential Duties and Responsibilities: (other duties may be assigned)

  • Develop clear, concise, and strategic messaging for a variety of communications, targeted at diverse customer segments. This includes but is not limited to general product and company information, product release-specific information, technology topics, learning opportunities and “how-tos,” customer support news, and more. 
  • Write customer-centric technical content that uses the appropriate voice. 
  • Collaborate with teams and colleagues throughout the organization to understand business objectives, services value proposition, message, and audience. 
  • Condense large amounts of messaging and information into succinct customer communications. 
  • Manage end-to-end content creation process, including obtaining approvals, fact-checking and editing/proofreading. 
  • Help ensure all communications maintain a high level of quality, feature a consistent tone and style, and support and reinforce the key messages and values of Ultimate Software.

Required Qualifications/Skills:

  • Outstanding verbal/written communication skills 
  • Excellent editing and proofreading skills 
  • Well-developed attention to detail 
  • Experience in SaaS/cloud technologies highly desired 
  • Experience with use of Microsoft Office, strong familiarity with Microsoft Word, Excel and PowerPoint

Interpersonal Skills:

  • Strong sense of project ownership and accountability, ability to move projects forward and adhere to deadlines 
  • Ability to work independently and in a team environment 
  • Ability to facilitate and participate in meetings and group settings 
  • Positive attitude and willingness to take on various tasks

Education/Certification/License:

  • Bachelor’s degree in marketing, journalism, communications, or related field 
  • 3 years or more of experience in business/marketing writing and project management


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